{"id":22429,"date":"2025-09-10T18:38:18","date_gmt":"2025-09-10T16:38:18","guid":{"rendered":"https:\/\/www.heliotis.com\/kontakt_support\/"},"modified":"2025-12-16T10:53:07","modified_gmt":"2025-12-16T09:53:07","slug":"kontakt_support","status":"publish","type":"page","link":"https:\/\/www.heliotis.com\/en\/kontakt_support\/","title":{"rendered":"kontakt_support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22429\" class=\"elementor elementor-22429 elementor-19385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69aa3ed e-con-full e-flex e-con e-parent\" data-id=\"69aa3ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d435b81 e-con-full e-flex e-con e-child\" data-id=\"d435b81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7798bb1 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7798bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Safely to your destination<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3133292 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3133292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Technical Support<br>- directly from the manufacturer<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc35460 e-flex e-con-boxed e-con e-parent\" data-id=\"dc35460\" data-element_type=\"container\" data-e-type=\"container\" id=\"kontakt\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b79dd elementor-widget elementor-widget-heading\" data-id=\"a2b79dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The path of your request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee62d4 elementor-widget elementor-widget-text-editor\" data-id=\"3ee62d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All support requests \u2013 whether by phone, email or web form \u2013 are recorded in our ticket system. You will receive regular updates on the processing status and a ticket number for follow-up questions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-231117a e-con-full e-flex e-con e-child\" data-id=\"231117a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-078cc94 e-con-full e-flex e-con e-child\" data-id=\"078cc94\" data-element_type=\"container\" data-e-type=\"container\" id=\"form\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d9944 elementor-widget elementor-widget-heading\" data-id=\"38d9944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe6616 elementor-button-align-start elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-form\" data-id=\"2fe6616\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Support Form\" aria-label=\"Support Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"22429\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"2fe6616\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"kontakt_support\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"22429\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your e-mail for our reply\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9018d1c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9018d1c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProduct \/ Type number \/ Serial number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9018d1c]\" id=\"form-field-field_9018d1c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"if known\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"What can we do for you...\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_63feb53 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_63feb53\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfWSCIsAAAAAJIZdlDUKPspZGkf1bCRbDWeSOqx\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6c34e6 e-con-full e-flex e-con e-child\" data-id=\"a6c34e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fdb0f3 elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"7fdb0f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTechnical Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t+41 41 455 67 02\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eccddec elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"eccddec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:support@heliotis.com?subject=Support%20Inquiry&#038;body=Dear%20Heliotis%20Team\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Technical Support\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:support@heliotis.com?subject=Support%20Inquiry&#038;body=Dear%20Heliotis%20Team\" >\n\t\t\t\t\t\t\tTechnical Support\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"mailto:support@heliotis.com?subject=Support%20Request%20&amp;body=Dear%20Heliotis%20Team,\">support@heliotis.com<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a40a1 elementor-widget elementor-widget-image\" data-id=\"66a40a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-1024x683.jpg\" class=\"attachment-large size-large wp-image-27492\" alt=\"\" srcset=\"https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-1024x683.jpg 1024w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-300x200.jpg 300w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-768x512.jpg 768w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-1536x1024.jpg 1536w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef36ab1 e-con-full e-flex e-con e-child\" data-id=\"ef36ab1\" data-element_type=\"container\" data-e-type=\"container\" id=\"team_viewer\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aae576 elementor-widget elementor-widget-heading\" data-id=\"3aae576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Secure remote maintenance<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ded9d0 e-con-full e-flex e-con e-child\" data-id=\"7ded9d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c7f31 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"c3c7f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/get.teamviewer.com\/helisupport\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"4507\" height=\"1024\" src=\"https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/09\/TeamViewer_logo.svg\" class=\"attachment-large size-large wp-image-27924\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ead252 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6ead252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We also support you via remote maintenance using TeamViewer. End-to-end encryption and two-factor authentication ensure maximum security. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Safely to your destination Technical Support&#8211; directly from the manufacturer The path of your request All support requests \u2013 whether by phone, email or web form \u2013 are recorded in our ticket system. You will receive regular updates on the processing status and a ticket number for follow-up questions. Request Form Technical Support +41 41 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-22429","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/pages\/22429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/comments?post=22429"}],"version-history":[{"count":3,"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/pages\/22429\/revisions"}],"predecessor-version":[{"id":24885,"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/pages\/22429\/revisions\/24885"}],"wp:attachment":[{"href":"https:\/\/www.heliotis.com\/en\/wp-json\/wp\/v2\/media?parent=22429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}