{"id":22425,"date":"2025-09-10T18:38:18","date_gmt":"2025-09-10T16:38:18","guid":{"rendered":"https:\/\/www.heliotis.com\/kontakt_support\/"},"modified":"2025-12-16T10:53:06","modified_gmt":"2025-12-16T09:53:06","slug":"kontakt_support","status":"publish","type":"page","link":"https:\/\/www.heliotis.com\/fr\/kontakt_support\/","title":{"rendered":"kontakt_support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22425\" class=\"elementor elementor-22425 elementor-19385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69aa3ed e-con-full e-flex e-con e-parent\" data-id=\"69aa3ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d435b81 e-con-full e-flex e-con e-child\" data-id=\"d435b81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7798bb1 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7798bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Atteindre votre objectif en toute s\u00e9curit\u00e9<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3133292 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3133292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support technique<br>- directement du fabricant<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc35460 e-flex e-con-boxed e-con e-parent\" data-id=\"dc35460\" data-element_type=\"container\" data-e-type=\"container\" id=\"kontakt\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b79dd elementor-widget elementor-widget-heading\" data-id=\"a2b79dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le cheminement de votre demande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee62d4 elementor-widget elementor-widget-text-editor\" data-id=\"3ee62d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Toutes les demandes de support \u2013 que ce soit par t\u00e9l\u00e9phone, e-mail ou formulaire web \u2013 sont enregistr\u00e9es dans notre syst\u00e8me de tickets. Vous recevez des mises \u00e0 jour r\u00e9guli\u00e8res sur l\u2019\u00e9tat de traitement ainsi qu\u2019un num\u00e9ro de ticket pour toute question. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-231117a e-con-full e-flex e-con e-child\" data-id=\"231117a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-078cc94 e-con-full e-flex e-con e-child\" data-id=\"078cc94\" data-element_type=\"container\" data-e-type=\"container\" id=\"form\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d9944 elementor-widget elementor-widget-heading\" data-id=\"38d9944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de demande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe6616 elementor-button-align-start elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-form\" data-id=\"2fe6616\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulaire de support\" aria-label=\"Formulaire de support\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"22425\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"2fe6616\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Votre e-mail pour notre r\u00e9ponse\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9018d1c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9018d1c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProduit \/ Num\u00e9ro de type \/ Num\u00e9ro de s\u00e9rie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9018d1c]\" id=\"form-field-field_9018d1c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"si connu\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Que pouvons-nous faire pour vous ...\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_63feb53 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_63feb53\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfWSCIsAAAAAJIZdlDUKPspZGkf1bCRbDWeSOqx\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6c34e6 e-con-full e-flex e-con e-child\" data-id=\"a6c34e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fdb0f3 elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"7fdb0f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSupport technique\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t+41 41 455 67 02\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eccddec elementor-view-stacked elementor-position-inline-start elementor-mobile-position-inline-start elementor-shape-circle elementor-widget elementor-widget-icon-box\" data-id=\"eccddec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:support@heliotis.com?subject=Support%20Anfrage&#038;body=Sehr%20geehrtes%20Heliotis-Team\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Support technique\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:support@heliotis.com?subject=Support%20Anfrage&#038;body=Sehr%20geehrtes%20Heliotis-Team\" >\n\t\t\t\t\t\t\tSupport technique\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"mailto:support@heliotis.com?subject=Support%20Anfrage%20&amp;body=Sehr%20geehrtes%20Heliotis-Team,\">support@heliotis.com<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a40a1 elementor-widget elementor-widget-image\" data-id=\"66a40a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-1024x683.jpg\" class=\"attachment-large size-large wp-image-27493\" alt=\"\" srcset=\"https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-1024x683.jpg 1024w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-300x200.jpg 300w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-768x512.jpg 768w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938-1536x1024.jpg 1536w, https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/08\/IMG_1938.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef36ab1 e-con-full e-flex e-con e-child\" data-id=\"ef36ab1\" data-element_type=\"container\" data-e-type=\"container\" id=\"team_viewer\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aae576 elementor-widget elementor-widget-heading\" data-id=\"3aae576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maintenance \u00e0 distance s\u00e9curis\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ded9d0 e-con-full e-flex e-con e-child\" data-id=\"7ded9d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c7f31 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"c3c7f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/get.teamviewer.com\/helisupport\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"4507\" height=\"1024\" src=\"https:\/\/www.heliotis.com\/wp-content\/uploads\/2025\/09\/TeamViewer_logo.svg\" class=\"attachment-large size-large wp-image-27925\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ead252 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6ead252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous vous assistons \u00e9galement par maintenance \u00e0 distance via TeamViewer. Le chiffrement de bout en bout et l\u2019authentification \u00e0 deux facteurs assurent une s\u00e9curit\u00e9 maximale. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atteindre votre objectif en toute s\u00e9curit\u00e9 Support technique&#8211; directement du fabricant Le cheminement de votre demande Toutes les demandes de support \u2013 que ce soit par t\u00e9l\u00e9phone, e-mail ou formulaire web \u2013 sont enregistr\u00e9es dans notre syst\u00e8me de tickets. Vous recevez des mises \u00e0 jour r\u00e9guli\u00e8res sur l\u2019\u00e9tat de traitement ainsi qu\u2019un num\u00e9ro de ticket [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-22425","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/pages\/22425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/comments?post=22425"}],"version-history":[{"count":2,"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/pages\/22425\/revisions"}],"predecessor-version":[{"id":24884,"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/pages\/22425\/revisions\/24884"}],"wp:attachment":[{"href":"https:\/\/www.heliotis.com\/fr\/wp-json\/wp\/v2\/media?parent=22425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}